Rob Delaney’s thoughts on the Walmart Twitter account. I agree with this so hard on every level.
If you look at the Walmart Twitter, it is the worst, most pathetically offensive thing on the Internet. They totally have people who have like ***social media degrees*** running it. They clearly have a protocol where you literally respond to every tweet that they get–except ones from me, they never respond to me.
They try to feign humanity and engage with users. First of all, if you’re tweeting Walmart, you’re an idiot. Really? It’s like, “Hey, I couldn’t find Jack Reacher on Blu-Ray!” So they’ll write back, “It’s in the DVD section! Hey, what are you doing for Memorial Day?!” It’s like they ask a question that the answer will absolutely not matter and they’ll never see it but they try to engage like they’re your friend ***Corey***! To me that’s on the level of, if the Nazis had invented SkyNet, that’s what it would be like. To pretend that you’re a human being when you’re a gigantic soulless multinational. I can’t off the top of my head think of anything more disgusting and offensive.
So I would love to literally tweet for them and tell the truth, and be like, “We’re Walmart. We’re giant. We have many things for you to live a very bland and copiously overstuffed life of milquetoast unoriginality. You know what you’re gonna get, so just swing on by. Don’t ask us any questions because we’re a friggin’ robot running a Twitter account.“ I’d make it much more popular.